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Concierge Service

Creating your perfect stay.

Experience the difference our award-winning service makes to your holiday enjoyment

We have established the benchmark for service excellence in Furano.

We are renowned for the outstanding service we provide. From the moment you first enquire to book, and at all times throughout your stay, our dedicated, bilingual Guest Services Team is available to help ensure that you enjoy the perfect holiday. We take pride and pleasure in going above and beyond, making sure your every need is met, from arranging private airport transfers to providing recommendations of local restaurants and activities. We are proud that repeat guests and guest referrals are a significant part of our business.

Benefit from our local knowledge & expert recommendations.

Enjoy personalised service tailored to your specific needs.

Try new activities and explore hidden gems.

We are committed to ensuring that our guests enjoy outstanding holidays in Furano.  Our focus is to make every aspect of each individual guest's stay as smooth and as seamless as possible, free of any inconveniences, and full of unique, personalised experiences. In Japan, this approach to hospitality is known as "omotenashi", or the art of giving service with genuine warmth and selfless consideration. This is the service experience guests can expect at Furano Lofts & Chalet.

“Being positive and proactive, paying attention to every detail and going above and beyond is our definition of service excellence at Furano Lofts & Chalet.”

Tim Borreson

Vice President, Flint Furano KK
(Furano Lofts & Chalet)

Book your stay now

Enquire to book your stay directly via our website and enjoy our Best Price Guarantee